HotStreak Privacy Policy

At HotStreak Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, log in or play at Hot Streak. We are operated by Grace Media (Gibraltar) Limited, registered in Gibraltar under company number 120628, with our registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence from the UK Gambling Commission (licence number 57869), which covers both our operations and our software platform, while a separate Gibraltar licence governs our services in permitted markets outside Great Britain. By using our website, our HotStreak app or our sportsbook, you agree to the practices described below.

Information We Collect

We collect information directly from you and automatically through your use of our services. When you complete a hot streak casino login or register a new account, we gather details necessary to verify your identity, process payments and comply with our regulatory obligations.

• We collect your name, date of birth, address, email address and phone number during registration
• We record deposit and withdrawal details, including the payment methods you use, such as Visa debit, Mastercard debit, PayPal, Trustly, MuchBetter, Apple Pay, Google Pay or Interac for Canadian players
• We log your gaming activity, including slots, live dealer tables, blackjack, roulette and sports betting selections
• We track your device information, IP address and location data to confirm you are accessing HotStreak from a permitted jurisdiction
• We store communications you send us via LiveChat, email or SMS when contacting our customer support team
• We may collect information you provide when claiming a hot streak promo code, a hotstreak casino bonus code, or entering our Weekly Rewards Club

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in and analyse how you use HotStreak Casino. Further details on the specific cookies we deploy are set out in our separate Cookie Policy, which forms part of our overall commitment to transparent data handling.

How We Use Your Information

We at HotStreak use the data we collect to operate our platform safely and efficiently. Our purposes include verifying your age and identity, processing deposits and withdrawals, preventing fraud and money laundering, and personalising the promotions we offer you, including free spins, Free Bets and combo boosts on our sportsbook.

• We use your data to manage your hotstreak login and maintain the security of your account
• We process your information to calculate and credit rewards such as our welcome bonus, no deposit style promotions, and Weekly Rewards Club spins
• We analyse aggregated data to improve our slots games, live casino tables and hot streak sports betting markets
• We use your contact details to send service messages, and where you have consented, marketing communications
• We monitor account activity to support responsible gambling and to detect unusual betting patterns

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us deliver our services. Our Hot Streak platform relies on payment processors, identity verification providers, software suppliers such as Pragmatic Play, Relax Gaming, Blueprint Gaming and Eyecon, as well as regulators including the UK Gambling Commission and the Gibraltar Gambling Division.

• We share data with payment providers to process deposits and withdrawals securely
• We disclose information to fraud prevention and anti-money laundering agencies where required by law
• We may share data within the Grace Media group, including any hot streak casino sister sites operating under common ownership
• We provide information to law enforcement or regulatory bodies when legally obligated to do so

If you access any hotstreak casino sister sites or a hot streak casino sister sites login page, note that each platform maintains its own privacy practices, and we encourage you to review the relevant policy before sharing further data.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive transactions, and our HotStreak app and website are monitored continuously for suspicious activity. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and licensing obligations. Financial records related to deposits, withdrawal times and betting history are typically retained for a minimum period required by UK gambling regulations, even after you close your HotStreak account.

Your Rights

Depending on your location, you have certain rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You may withdraw consent to marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection law, including UK GDPR.

Location Restrictions and International Transfers

Our services are restricted to permitted jurisdictions, primarily the United Kingdom under our Great Britain licence and additional territories under our Gibraltar licence, with Canadian players served via Interac. We verify your location to ensure compliance, and VPN use is only permitted from within Great Britain or from a jurisdiction approved under our Gibraltar licence. Where your data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently gathered information from someone under 18, we will take immediate steps to delete that data and close the associated account.

Responsible Gambling and Data Use

We use certain account and betting data to support responsible gambling tools, including deposit limits, self-exclusion and activity alerts. If you have concerns about your gambling behaviour, our support team is available 24/7 via LiveChat to discuss the options available to you.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of HotStreak Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, you can reach our dedicated support team via email at [email protected], through LiveChat available 24 hours a day, or by SMS. We aim to respond to all privacy-related enquiries as promptly as possible.